CRM Product Testing


DOMAIN BASED TESTING

Functional experts perform deeper functional tests, be it telecoms/finance/retail/e-commerce/healthcare. Our testing services offer a full functional coverage ensuring quality.


CRM Product Testing

CRM Product Testing

Testing web based CMS applications has been an unique service offering at Vigopa. We offer specialized CRM testing services that help reduce costs and time-to-test through managed and automated testing services. Our CRM testing approach consists of a modular framework and pre-built test assets. CRM systems are increasingly becoming strategic assets for organizations, helping them manage the entire customer life-cycle, streamline operations and improve customer satisfaction. According to Gartner, CRM implementation failure rates exceed 50% due to lack of effective CRM strategy and user adoption. Ensuring a successful CRM implementation requires focus on business objective, robust business processes and a focus on the Quality of implementation.
Vigopa’s Verification and Validation Testing Centre of Excellence helps achieve greater quality and better ROI, using a combination of our testing experience, CRM testing framework and accelerators.
  • Functional Testing
  • Workflow Testing
  • UAT Testing
  • Usability Testing
  • Testing web CMS as SAAS
  • Security Testing (XSS Attacks, SQL Injection)
  • Performance Testing
  • Load Testing
  • Installation Testing
  • Cross Platform Testing
  • Custom Automation Testing
Our focused CRM testing services reduce costs and time-to-test through managed and automated testing services. We have invested heavily in building our CRM testing practice and knowledge base across multiple verticals & horizontals.

Vigopa’s CRM test accelerator aligns with the Business Process Testing (BPT) approach, which is extensively used to test CRM applications. With our deep domain knowledge across multiple industries along with year of experience in testing, we bring specialized testing framework for Oracle Siebel applications, Microsoft Dynamics and SAP CRM.

Vigopa’s CRM testing approach consists of a modular framework and pre-built test assets. Our CRM test accelerator is a vast repository of pre-built test cases, use cases, and business scenarios. All the knowledge captured in the form of test assets saves total cost, time and efforts of testing. The pre-designed test assets are automated and reused in multiple business process tests.